Return & Refund Policy

Effective Date: August 2026

1. 15-Day Return Window

Eligible products may be returned within 15 days of delivery. Items should generally be unused, undamaged, and returned in their original packaging where applicable. Returns must meet the eligibility requirements described in this policy.

2. How to Request a Return

To request a return, please contact Ecom Marketing Hub at contact@ecommarketinghub.info with your order number, the name of the item, and the reason for the return. For damaged, defective, or incorrect items, please include clear photographs or other relevant information where applicable.

3. Return Approval

Return requests are subject to review and approval. Please do not send an item back until Ecom Marketing Hub provides return instructions. Returns submitted outside the 15-day return period may not be accepted unless otherwise required by applicable law.

4. Return Pickup

When a return is approved, Ecom Marketing Hub may arrange a return pickup or provide instructions for returning the item. Return shipping arrangements may vary depending on the reason for the return, product type, and delivery location.

5. Return Condition

Returned products should generally be unused, clean, undamaged, and complete with original accessories, tags, manuals, and packaging where applicable. Products that have been substantially used, altered, damaged, or returned incomplete may not qualify for a refund or replacement.

6. Refunds

Because Cash on Delivery (COD) is our only payment method, eligible refunds will be arranged using an available refund method communicated by Ecom Marketing Hub. Refund timing may depend on the returned item being received and inspected and on the processing time of the applicable refund method.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue. Depending on the circumstances, an eligible item may qualify for a replacement, exchange, or refund.

8. Defective Products

If a product develops a qualifying defect within the applicable return period, contact our support team with your order information and details about the issue. We will review the request and communicate the available resolution based on the product and circumstances.

9. Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, perishability, customization, digital-delivery, or other applicable reasons. This may include opened personal-care products and perishable goods. Product-specific return restrictions, where applicable, may be communicated on the relevant product page or during ordering.

10. Exchanges

Where available, an eligible product may be exchanged for a replacement. Exchange availability depends on product availability and the condition and reason for the return. If the requested replacement is unavailable, Ecom Marketing Hub may communicate an alternative eligible resolution.

11. Inspection

Returned products may be inspected to confirm that they meet the applicable return conditions. A refund, exchange, or replacement may be declined when an item does not satisfy the stated eligibility requirements.

12. Return Shipping

Return shipping arrangements may vary depending on the circumstances of the return. For damaged, defective, or incorrect items, please contact us before returning the product so that appropriate instructions can be provided.

13. Order Cancellation

If you need to cancel an order, please contact Ecom Marketing Hub as soon as possible. Cancellation may not be available once an order has been dispatched, prepared for delivery, or otherwise processed.

14. Refund Processing

Once an approved return has been received and inspected, Ecom Marketing Hub will communicate the applicable refund or replacement resolution. Processing times may vary depending on the return method and the circumstances of the order.

15. Customer Responsibility

Customers are responsible for providing accurate order and contact information and for following the return instructions provided by Ecom Marketing Hub. Failure to provide accurate information or required return details may delay processing.

16. Contact Us

For return, exchange, replacement, or refund questions, please contact Ecom Marketing Hub at contact@ecommarketinghub.info. Please include your order number and relevant details so we can assist you efficiently.

17. Policy Updates

Ecom Marketing Hub may update this Return & Refund Policy from time to time to reflect changes to our services, products, or applicable requirements. Any updated version will be posted on this page with a revised effective date.

18. Governing Law

This Return & Refund Policy is governed by the applicable laws of the United States, to the extent permitted by applicable law.