Privacy Policy

Effective Date: August 2026

1. Information We Collect

Ecom Marketing Hub may collect information you provide when you place an order, create a wishlist, contact us, subscribe to our communications, or otherwise interact with our website. This may include your name, email address, phone number, delivery address, date of birth, order details, and other information needed to provide our services.

2. Information Collected During Orders

When you place an order, we may collect information necessary to identify you, confirm your purchase, arrange delivery, provide order updates, respond to customer service requests, and manage returns or exchanges. We ask that you provide accurate and current information when submitting an order.

3. How We Use Your Information

We use your information to process and deliver orders, provide customer support, manage returns and exchanges, respond to inquiries, maintain your shopping preferences, and send communications you have requested. We may also use information to improve our website, products, services, security, and overall customer experience.

4. Communications

Ecom Marketing Hub may contact you regarding your orders, delivery, returns, account or customer service requests. If you have voluntarily subscribed to promotional communications, we may also send updates, offers, product information, or other marketing messages. You may unsubscribe from promotional communications at any time.

5. Payments

Ecom Marketing Hub accepts Cash on Delivery (COD) only. We do not accept online card, banking, wallet, or other prepaid payment methods through the website. Payment is collected when your order is delivered.

6. Cookies and Local Storage

Certain shopping preferences, including cart and wishlist information, may be stored locally in your browser to help maintain your shopping experience. This information may allow the website to remember selected products or preferences between visits. You can clear locally stored information through your browser settings.

7. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as browser type, device type, operating system, IP address, pages visited, referring pages, and general website interaction information. This information may be used to maintain website functionality, improve performance, understand website usage, and help protect against misuse.

8. Information Sharing

Ecom Marketing Hub does not sell your personal information. Information may be shared with trusted service providers when reasonably necessary to operate our website, fulfill orders, provide delivery services, manage returns, provide technical support, communicate with customers, or maintain website security.

9. Legal and Safety Requirements

Ecom Marketing Hub may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate suspected fraud or misuse, enforce our policies, or protect the safety and security of our customers, website, and business.

10. Data Security

We use reasonable measures designed to protect information from unauthorized access, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Information Retention

Ecom Marketing Hub may retain information for as long as reasonably necessary to process orders, provide customer support, manage returns, maintain business records, resolve disputes, comply with applicable legal requirements, and protect our legitimate business interests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so that we can review the matter and take appropriate steps where necessary.

13. Your Choices

You may contact us to ask about the personal information we hold about you, request appropriate corrections, or unsubscribe from promotional communications. You may also clear locally stored shopping data through your browser settings.

14. Returns

Eligible products may be returned within 15 days, subject to our applicable return conditions. Products should generally be unused, undamaged, and returned in their original packaging where applicable. For damaged, defective, or incorrect items, please contact us promptly with your order details and supporting photographs where applicable.

15. Third-Party Services

Our website may use third-party services that assist with website operations, communications, analytics, delivery, or other business functions. These providers may receive limited information when necessary to perform services on our behalf and are expected to handle such information appropriately.

16. External Links

Our website may contain links to third-party websites or services. Ecom Marketing Hub is not responsible for the privacy practices, content, or security of websites that we do not operate. We encourage you to review the privacy policies of third-party websites before providing personal information.

17. Policy Updates

Ecom Marketing Hub may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements. Any updated version will be posted on this page with a revised effective date.

18. United States Law

This Privacy Policy is governed by the applicable laws of the United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact Ecom Marketing Hub at contact@ecommarketinghub.info.